jid baji's Privacy Policy

jid baji is an online betting and gaming platform operating for users in Bangladesh. We place the highest importance on the privacy of all individuals who register on or visit our platform. This privacy policy (hereafter referred to as the "Policy") explains what types of information we collect, for what purposes we use it, and how we keep it protected.

By using this website, you are considered to have agreed to the terms described in this policy. To learn about other terms related to our services, please read the Terms and Conditions page. This policy applies only to services operated under the jidbaji.cam domain.

jid baji collects user information in various ways. This information is divided into two main categories: information provided directly, and information collected automatically.

2.1 Information Provided Directly

When you register on our platform, make a deposit, or contact us for support, you may be required to provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity verification documents (copy of national ID card or passport)
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
• Transaction history and amounts

2.2 Automatically Collected Information

When you visit our website or use the app, certain information is collected through technical means:

• IP address and device identity
• Browser type and operating system
• Time spent on the website and list of pages visited
• Click and navigation patterns
• Data obtained from cookies and similar technologies (details in Section 6)

2.3 Information Received from Third Parties

In some cases, limited information may reach us from identity verification agencies or payment gateways. In such cases, the relevant third party's own privacy policy will also apply.

jid baji uses the collected information for the following specific purposes only. Information is not used for any purpose beyond these.

3.1 Account Management and Identity Verification

We use the information provided during registration to create, manage, and secure your account. Documents submitted for age verification are reviewed, as all jid baji services are for persons aged 21 or above only.

3.2 Transaction Processing

Payment information is required to process deposit and withdrawal requests. We handle transactions through bKash, Nagad, Rocket, and Upay, and a record of each transaction is stored securely.

3.3 Customer Support

When you contact us via live chat or email, your information is used to provide quick and accurate assistance. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.

3.4 Security and Fraud Prevention

Automated systems are used to detect unusual transactions or suspicious activity. This is essential for protecting your account and funds.

3.5 Service Improvement

By analysing user behaviour, we improve the platform's functionality, game quality, and overall experience. This analysis is always conducted in aggregated statistical form, not at an individual level.

3.6 Responsible Gaming Support

We monitor gaming-related risks. If a concerning change is observed in a user's gaming pattern, we take precautionary steps. It is beneficial for everyone to read our detailed guidelines on responsible gaming.

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To ensure the security of your personal information, jid baji follows internationally recognised technology and processes.

4.1 Encryption Technology

Our website uses SSL (Secure Socket Layer) encryption, which keeps all information exchanged between your browser and our servers protected. Payment-related information is encrypted at an additional layer.

4.2 Server Security

Our data is stored on secured servers where firewalls, anti-virus measures, and regular security audits are used to prevent unauthorised access.

4.3 Staff Access Controls

Only authorised staff may access user information, and only when required for specific work purposes. All staff are bound by confidentiality agreements and receive regular training on data protection.

4.4 Data Retention Period

Information is retained for a specified period as required by law, both while the account is active and after it is closed. Once this period ends, the information is securely deleted or anonymised.

jid baji may share necessary information with third parties only in the following limited circumstances:

5.1 Payment Processing

Information necessary to complete transactions with bKash, Nagad, Rocket, or Upay for deposits and withdrawals is shared. This information is used solely for the purpose of verifying and completing transactions.

5.2 Identity Verification Services

Document information may be verified with specialised agencies for age and identity verification. These agencies use the information only for verification purposes.

5.3 Technology Service Providers

Services from certain technology companies are used to operate our platform. These companies work on our behalf under strict confidentiality agreements.

5.4 Legal Obligations

Necessary information may be provided in response to a legal order or a legitimate request from authorities. We carefully evaluate each such request.

Cookies are small text files stored in your browser that help improve the functionality of a website. jid baji uses the following types of cookies:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. This includes maintaining login sessions, security verification, and remembering language preferences. The platform will not work properly without these cookies.

6.2 Functional Cookies

These cookies are used to remember your preferences and usage patterns in order to provide a better experience on your next visit.

6.3 Analytics Cookies

Statistical information is collected to understand how our platform is being used. This information is analysed in fully anonymised form.

6.4 Managing Cookies

You have the option to accept or reject cookies from your browser settings. However, disabling cookies entirely may cause some services to not work correctly.

You have the following rights over your personal information. To exercise these rights, contact our support team.

7.1 Right to Know

You may request to know what type of information we have collected about you and how it is being used. We will provide that information within a reasonable time.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request a correction. Your name, mobile number, or other contact details can be updated.

7.3 Right to Request Deletion

After closing your account, you may request that certain information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional messages, you may opt out at any time. This can be done through your account settings or the unsubscribe link in our emails.

jid baji may update this privacy policy from time to time as needed. These updates may arise due to changes in the scope of services, technological developments, or legal requirements.

If there are significant changes to the policy, we will send a notification to your registered email address or on the platform. Continued use of the platform after the changes will be considered as your agreement to the new policy. For more information on this, see our About Us page.

What has changed compared to the previous version can be understood by checking the "Last Updated" date at the top of the page.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will review your request and respond promptly.

9.1 Contact Methods

• Email: [email protected]
• Live Chat: Speak directly using the live chat feature on the website — available 24 hours a day, 7 days a week

9.2 Complaints Process

If you wish to make a complaint regarding data protection, send an email with the details. We will acknowledge receipt of your complaint and provide a resolution within a reasonable time.